At TrustDice, we believe that gambling should always be a form of entertainment — never a source of financial stress or personal harm. We provide every registered player with practical tools, clear information, and direct access to support resources to help you stay in control of your play.
Ask yourself these quick questions. If any resonate with you, our tools and support resources are just one click away.
If you answered yes to any of the above, please read on — help is available and all tools on TrustDice are free to use.
TrustDice was built for Malaysian players who enjoy casino games, live sports betting on Liga Super Malaysia, the English Premier League, UFC bouts, and more — as a pastime, not as a financial strategy. We understand that the line between entertainment and harm can shift, and we take our responsibility to recognise that shift seriously.
Responsible gambling at TrustDice is not a compliance checkbox. It is a core part of how the platform is designed. Every player account comes pre-configured with access to a full suite of responsible gambling controls. No waiting period, no extra steps — these tools are available from the moment you register.
We work on the principle that informed players make better decisions. That means giving you clear information about how games work, how odds are calculated, and how to set boundaries that protect your bankroll and your wellbeing. Whether you are based in Kuala Lumpur, Penang, Johor Bahru, or anywhere else in Malaysia, the same protections apply to every TrustDice account.
Every TrustDice account includes five core protection tools, available immediately from your Account Settings. No request required — you are always in control.
Set a daily, weekly, or monthly cap on the total amount you can deposit into your TrustDice account. Once the limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing one requires a 24-hour cooling-off period to prevent impulsive decisions.
Define the maximum net loss you are willing to accept within a daily, weekly, or monthly window. When your net loss reaches the limit, your account is automatically restricted from further play for that period. This is one of the most direct tools for keeping gambling within a planned budget in Malaysian Ringgit.
Set a maximum session duration. TrustDice will display reminders as you approach your limit and will automatically log you out when your session time is reached. Studies consistently show that time-limited sessions are an effective way to prevent extended, unplanned gambling activity.
If you need a short break from the platform, a cooling-off period suspends your account for a defined duration — from 24 hours up to 30 days. During a cooling-off, you cannot log in, deposit, or place any bets. Existing withdrawal requests for verified balances will still be processed normally.
For a more serious break, self-exclusion closes your account for a period you choose — from 6 months to permanently. Once active, self-exclusion cannot be reversed during the selected period. TrustDice's systems will also flag any re-registration attempts made during an active self-exclusion. This is the strongest tool available and we encourage its use without hesitation.
Opt into periodic in-session notifications that display your session time, net win/loss position, and total amount wagered during the current session. These on-screen prompts serve as a regular reminder of your actual activity, helping to counter the immersive nature of live casino and sports betting.
To access any of these tools, log in to your TrustDice account and navigate to Account Settings > Responsible Gambling. All controls are available at no cost and take effect immediately unless stated otherwise. For urgent self-exclusion requests outside of account settings, contact our live support team directly — they are available 24/7.
Problem gambling does not always announce itself clearly. For many people, it develops gradually — a slight increase in session length here, a chasing loss there. Being honest with yourself about the warning signs is the first and most important step toward regaining control.
The following behaviours are recognised indicators that gambling may have crossed the line from entertainment into a pattern that requires attention. None of these experiences make you a bad person — they are recognised patterns that millions of people across the world deal with, and effective support is available.
If you recognise three or more of these warning signs in your own behaviour, we encourage you to activate a self-exclusion or cooling-off period on TrustDice and reach out to one of the support organisations listed further down this page.
Spending more money on gambling than you originally planned, or gambling with money earmarked for rent, bills, or daily expenses such as groceries or transport in Kuala Lumpur or Penang.
Chasing losses — continuing to bet in an attempt to win back money already lost in the same or a previous session.
Lying to family members, friends, or colleagues about how often you gamble or how much you spend.
Feeling restless, anxious, irritable, or depressed when you are unable to gamble or when attempting to cut back.
Gambling as a primary way to relieve stress, anxiety, loneliness, or boredom rather than as entertainment.
Neglecting work, family responsibilities, or social activities because of time or money spent gambling.
Borrowing money, taking loans, or selling possessions in order to continue gambling.
Multiple unsuccessful attempts to reduce, control, or stop gambling on your own.
Reflect honestly on each of the following statements. This is not a clinical tool, but it can help you identify areas where you may want to take action or seek support.
I only gamble with money I can genuinely afford to lose — not money needed for essential expenses like rent, food, or utilities.
I set a budget before each gaming session and stop playing when I reach it, regardless of whether I am winning or losing.
I do not chase losses. If I have reached my planned limit, I accept the outcome and exit the session.
Gambling does not interfere with my work, family time, relationships, or other activities that matter to me.
I am aware that the house always has a mathematical edge and that gambling outcomes cannot be predicted or controlled.
I gamble for enjoyment — watching a Liga Super Malaysia match with a stake on it, or a live casino session as entertainment — not as a way to earn income.
I feel comfortable discussing my gambling habits openly with someone I trust, without embarrassment or fear of reaction.
I know that help and support are available and that seeking it is a sign of strength, not weakness.
If you found yourself unable to honestly agree with several of these statements, consider using TrustDice's built-in responsible gambling tools — or reaching out to a support organisation listed below. There is no threshold of severity required to ask for help.
If you need to talk to someone outside of TrustDice — whether for yourself or on behalf of someone you care about — the following organisations offer confidential, professional support.
Malaysia's national welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides confidential counselling and referral services for individuals and families experiencing welfare-related difficulties, including gambling harm.
Hotline: 15999Befrienders provides emotional support to individuals in distress, including those experiencing anxiety and overwhelm related to financial or gambling difficulties. Completely confidential. Available to callers in Kuala Lumpur, Penang, Johor Bahru, and beyond.
KL: 03-7627 2929An internationally recognised provider of information, advice, and counselling for anyone affected by gambling problems. GamCare's online resources include self-help tools, forums, and chat support accessible to players in Malaysia. Text-only resource — visit gamcare.org.uk directly.
gamcare.org.ukA peer-support fellowship programme following the internationally recognised 12-step model. Regular meetings are held across Malaysia, including in Kuala Lumpur and Petaling Jaya. Membership is open to anyone with a desire to stop gambling — no fees, no commitments beyond the desire to recover.
Peer Support ProgrammeGovernment hospitals across Malaysia, including Hospital Kuala Lumpur, Hospital Penang, and Hospital Sultanah Aminah in Johor Bahru, offer outpatient psychiatric and counselling services. Problem gambling is a recognised behavioural disorder and these services can provide clinical assessment and treatment pathways.
Government Hospital ServicesTrustDice's own 24/7 support team can assist with immediate account restrictions, self-exclusion activation, and referrals to external support resources. If you need help right now and do not want to navigate the account settings alone, live chat is the fastest route to getting your account protected.
Live Chat 24/7Important: All external contact numbers and organisation names listed above are provided for informational reference only. TrustDice is not affiliated with any of these organisations. Contact details for Talian Kasih (15999), Befrienders, and GamCare are provided as plain text to assist Malaysian players in finding appropriate support. Please verify current contact details directly with each organisation.
These are the specific, ongoing commitments TrustDice makes to every player on the platform — built into our licensing obligations and our own operating standards.
Every account is subject to KYC age verification. We use document checks and third-party verification systems to confirm all players are 21 or above before withdrawals are processed and on any account where underage play is suspected.
Players who have activated a cooling-off period or self-exclusion are immediately removed from all marketing lists. TrustDice does not send bonus offers, SMS promotions, or re-engagement emails to players who have restricted their accounts.
TrustDice's risk team monitors for behavioural indicators of problem gambling — including rapid loss-chasing patterns, unusually long sessions, and sharp increases in deposit frequency. Accounts flagged by these systems may receive a welfare check from our support team.
Permanent self-exclusion requests are honoured without question. Re-registration attempts by permanently excluded players are flagged and declined. This commitment is upheld regardless of how much time has passed or what contact is made.
TrustDice makes game Return-to-Player (RTP) percentages available for all certified casino titles. We do not obscure house edge information and believe players have the right to understand the mathematics behind the games they choose to play.
All TrustDice customer support staff complete responsible gambling training and are equipped to identify signs of distress, handle self-exclusion requests with sensitivity, and direct players to appropriate external resources where needed.
TrustDice is designed to be an enjoyable, premium experience for Malaysian players who want great entertainment in a safe environment. Use our tools, know your limits, and reach out if you ever need a hand.
For players aged 21 and above only. TrustDice operates under international licensing. If you need immediate support, contact Talian Kasih at 15999 or activate self-exclusion from your account settings.