TrustDice is committed to handling your personal data with care, transparency, and respect. This Privacy Policy explains what information we collect, why we collect it, how it is used and protected, and what rights you hold over your own data.
This Privacy Policy ("Policy") describes how TrustDice ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("Users", "you") who access or use the services available at trustdice.cam and any associated subdomains or applications.
TrustDice operates as a premium online casino and sports betting platform designed for the Malaysian market. In the course of providing our services — which include live casino games, video slots, sports betting, lottery products, account management, customer support, and financial transaction processing — we necessarily process certain categories of personal data. This Policy sets out precisely what that data is, the purposes for which it is used, and the protections in place to safeguard it.
By registering an account on TrustDice, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to the practices described in this Policy, you must not register or continue to use the Platform.
This Policy should be read alongside our Terms & Conditions. In the event of any conflict between this Policy and the Terms, the Terms shall prevail unless the conflicting provision concerns data protection rights, in which case the more protective provision applies.
For the purposes of this Privacy Policy, the following definitions apply:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person, including name, email address, identification number, IP address, or any combination of data that could identify a specific individual. |
| Processing | Any operation or set of operations performed on Personal Data, including collection, storage, use, disclosure, transmission, erasure, or destruction. |
| Data Controller | The entity that determines the purposes and means of processing Personal Data. For the purposes of this Policy, TrustDice is the Data Controller. |
| Data Processor | A third party that processes Personal Data on behalf of and under the instruction of the Data Controller. |
| Consent | A freely given, specific, informed, and unambiguous indication of a User's agreement to the processing of their Personal Data for a stated purpose. |
| KYC | Know Your Customer — the identity and age verification process required under our licensing obligations and anti-money laundering compliance framework. |
| Cookies | Small text files placed on a User's device by the Platform for the purposes of session management, analytics, personalisation, and security. |
TrustDice acts as the Data Controller in respect of all Personal Data collected through the Platform. As Data Controller, TrustDice is responsible for ensuring that Personal Data is processed lawfully, fairly, and transparently, and that appropriate technical and organisational measures are in place to protect it.
Where TrustDice engages third-party service providers — such as payment processors, identity verification providers, game content suppliers, and analytics platforms — those providers act as Data Processors under written agreements that bind them to process Personal Data only on TrustDice's instructions and in compliance with applicable data protection law.
For all data protection enquiries, requests, or complaints, Users may contact TrustDice's designated data protection point of contact at the email address listed in Section 15 of this Policy.
When you create a TrustDice account, we collect the information you provide during registration, including:
To comply with our licensing obligations and anti-money laundering requirements, we collect identity verification documents including:
When you make deposits or request withdrawals, we record transaction details including the amount (in MYR), payment method used (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, bank transfer via Maybank, CIMB, Public Bank, Hong Leong Bank, or cryptocurrency), transaction timestamps, and transaction reference numbers. We do not store full payment card numbers or full e-wallet credentials on our servers.
We record all gaming activity conducted through your account, including game sessions, bets placed and their outcomes, bonus claims and wagering progress, and responsible gambling tool settings you have applied. This data is used for account integrity, dispute resolution, and regulatory compliance purposes.
We automatically collect certain technical data when you access the Platform, including:
When you contact TrustDice's support team via live chat, WhatsApp, or email, we retain records of that correspondence, including the content of messages, timestamps, and the resolution outcome. This data is used for quality assurance, training, and dispute resolution purposes.
TrustDice processes your Personal Data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Registration data, device data |
| Identity and age verification (KYC) | KYC documents, registration data |
| Processing deposits and withdrawals | Financial transaction data, KYC data |
| Delivering gaming services | Gaming activity data, registration data |
| Fraud prevention and security monitoring | Technical data, transaction gaming data |
| Anti-money laundering compliance | Transaction data, KYC data, gaming activity |
| Responsible gambling programme administration | Gaming activity data, registration data |
| Customer support and dispute resolution | Communications data, account data, transaction data |
| Platform performance and analytics | Technical data, gaming activity data |
| Promotional communications (where consented) | Registration data, gaming activity data |
TrustDice does not process Personal Data for any purpose beyond those listed above without first obtaining your explicit consent or being required to do so by applicable law or regulatory obligation.
TrustDice relies on the following legal bases for processing your Personal Data:
Where TrustDice relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, update your preferences in Account Settings or contact our support team.
TrustDice does not sell, rent, or trade your Personal Data to third parties for commercial purposes. We share Personal Data only in the following limited and necessary circumstances:
We share data with carefully selected third-party service providers who process data on our behalf under binding data processing agreements. These include payment gateway operators (supporting Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and bank transfers via Maybank, CIMB, Public Bank, and Hong Leong Bank), identity verification platforms, game content providers, customer support software providers, and fraud detection systems.
We may disclose Personal Data to regulatory bodies, law enforcement agencies, or other governmental authorities where we are legally required or compelled to do so — for example, in response to a court order, regulatory investigation, or anti-money laundering reporting obligation. We will, where legally permissible, notify you of such disclosure.
As an internationally licensed operator, TrustDice may be required to share certain User data with our licensing authority as part of routine compliance audits, dispute resolution processes, or regulatory inspections. Such sharing is strictly limited to what the licensing authority requires and is governed by confidentiality obligations.
In the event of a merger, acquisition, or sale of all or part of TrustDice's business, your Personal Data may be transferred as part of that transaction. We will notify you of any such transfer via a prominent notice on the Platform and provide you with the opportunity to close your account if you do not consent to the transfer.
TrustDice uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your session security, analyse usage patterns, and — where you have consented — to deliver relevant promotional content.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Maintain your logged-in session, protect against CSRF attacks, enable core Platform functionality. | No — required for Platform operation |
| Functional | Remember language preferences, display settings, and responsible gambling tool configurations. | Yes — via browser settings |
| Analytics | Collect anonymised data on Platform usage, page performance, and feature engagement to improve user experience. | Yes — via cookie consent settings |
| Marketing | Track referal sources and support targeted promotional communications where you have consented to receive them. | Yes — withdraw consent via Account Settings |
You may manage cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to use the Platform, including logging in and processing transactions.
TrustDice retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulatory obligation. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years following closure |
| KYC verification documents | Minimum 5 years from last transaction date (AML compliance) |
| Financial transaction records | Minimum 5 years from transaction date |
| Gaming activity logs | Duration of account plus 3 years following closure |
| Customer support communications | 3 years from last interaction |
| Technical and device data | 13 months from collection (rolling) |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
Where a User has self-excluded from the Platform, we retain their account data for the duration of the self-exclusion period and for a minimum of 5 years thereafter, to prevent re-registration in violation of the self-exclusion request.
TrustDice implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:
While TrustDice takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected Users and the relevant regulatory authority within the timeframe required by applicable law.
As a User of TrustDice, you hold the following rights in relation to your Personal Data. To exercise any of these rights, please contact our support team using the details in Section 15. We will respond to all verified rights requests within 30 days.
You have the right to request a copy of the Personal Data TrustDice holds about you, along with information about how it is being processed.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
You may request deletion of your Personal Data in certain circumstances. This right is subject to overiding legal and regulatory retention obligations.
You may request that we limit the processing of your data while a complaint or accuracy dispute is being resolved.
You may request a structured, machine-readable copy of data you have provided to TrustDice, for transfer to another service provider.
You may object to processing based on our legitimate interests, including profiling for marketing purposes. Objections to essential processing may affect your ability to use the Platform.
TrustDice's services are strictly for individuals aged 21 years and above. We do not knowingly collect Personal Data from persons under the age of 21. Age verification is a mandatory requirement of our KYC process, and any account found to be registered by a person under 21 will be immediately suspended and all associated data reviewed for deletion in accordance with our retention obligations.
If you believe that a minor has registered on TrustDice or that a minor has access to a registered account, please notify us immediately at the contact details provided in Section 15. We take the protection of minors extremely seriously and will act promptly on any such reports.
Parents and guardians who wish to prevent minors from accessing online gambling content are encouraged to install reputable parental control software on shared devices. TrustDice supports and endorses the use of such tools as an additional safeguard alongside our own age verification measures.
TrustDice operates under international licensing and may engage third-party service providers whose infrastructure is located outside of Malaysia. In such cases, your Personal Data may be transferred to and processed in countries other than Malaysia. Where such transfers occur, TrustDice ensures that appropriate safeguards are in place to protect your data, including:
By using TrustDice and providing your Personal Data, you acknowledge and consent to the possibility of your data being transferred internationally in the manner described above.
TrustDice reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date at the top of this page will be updated to reflect any revision.
Where changes are material — meaning they significantly affect how we process your Personal Data or your rights in respect of it — we will notify you by email to your registered address and by a prominent notice on the Platform prior to those changes taking effect. For minor or administrative updates, the revised Policy will be published on this page without separate notification.
Continued use of the Platform after a revised Privacy Policy has taken effect constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you may request account closure in accordance with Section 13 of ourTerms & Conditions.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact TrustDice's data protection point of contact through the following channels:
Our support team operates in English, Bahasa Melayu, and Chinese. Data rights requests submitted in writing will receive a response within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
If you are not satisfied with TrustDice's response to a data protection concern, you have the right to escalate your complaint to the relevant supervisory authority in the jurisdiction governing our licensing.
These are the six core principles that govern how TrustDice handles your personal information — in practice, not just on paper.
All data transmitted between your device and TrustDice's servers is protected by TLS 1.2+ encryption. Your login credentials, payment details, and personal information are never transmitted in plain text.
TrustDice does not sell, rent, or trade your personal data to any third party for commercial purposes — ever. Your information is used solely to operate and improve the services you have chosen to use.
Access, correct, export, or request deletion of your data at any time. TrustDice's support team processes all verified data rights requests within 30 days, in compliance with international data protection standards.
We keep your data only as long as necessary. Clear retention schedules govern every category of personal information, and data is securely deleted or anonymised once it is no longer required.
Every service provider that handles your data on our behalf is bound by a formal data processing agreement. They can only use your data for the specific purpose we have authorised — nothing beyond that.
TrustDice's infrastructure undergoes regular independent security assessments and penetration testing. We do not wait for incidents to identify vulnerabilities — we actively look for and address them.
TrustDice was built for Malaysian players who value transparency as much as entertainment. Your personal data is protected, your winings are secure, and your rights are respected — every time you play.
For players aged 21 and above only. Please gamble responsibly. Visit our Responsible Gambling page for support tools and resources.