TrustDice FAQ

Creating a TrustDice account takes under three minutes. Click the Register button on the homepage, enter your email address, set a strong password, and provide your date of birth and mobile number. Once submitted, you will receive a verification email — click the link inside to activate your account. You can then log in, complete your profile, and make your first deposit in MYR using your preferred local payment method.

TrustDice requires three documents to complete KYC verification: a government-issued photo ID (Malaysian MyKad, passport, or driver's licence), a proof of address dated within the last 90 days (utility bill or bank statement), and evidence of the payment method you plan to use (e.g., a screenshot of your Touch 'n Go eWallet account or a Maybank statement). Upload clear, readable scans or photos through your Account Settings panel.

Most KYC reviews at TrustDice are completed within 24 hours of document submission. During peak periods, the process may take up to 48 hours. You will receive an email confirmation once your account is verified. If your documents are unclear or additional information is needed, our support team will contact you directly via your registered email address. Verified accounts have no withdrawal restrictions.

If you cannot access your TrustDice account, first use the Forgot Password link on the login page — a reset link will be sent to your registered email within a few minutes. Check your spam folder if it does not arrive. If the problem persists, your account may have been temporarily locked after multiple failed login attempts, or it may be under a cooling-off restriction you previously set. Contact live support for immediate assistance.

Yes. You may request permanent account closure at any time by contacting TrustDice live support or emailing [email protected]. Before closure is processed, any remaining verified balance will be withdrawn to your registered payment method. Accounts closed for responsible gambling reasons (i.e., self-exclusion) are treated differently — see the Security & Responsible Gambling section below for more details on that process.

TrustDice supports a wide range of payment methods suited to Malaysian players. Local options include Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX bank transfers through Maybank, CIMB, Public Bank, and Hong Leong Bank. For those who prefer digital assets, TrustDice also accepts USDT TRC20, Bitcoin, and Ethereum. All transactions are processed in MYR where the local method is selected, and 7-Eleven Cliqq cash top-up is also available.

The minimum deposit at TrustDice is RM 30 for most local payment methods, including Touch 'n Go eWallet, DuitNow FPX, and bank transfers via Maybank and CIMB. Cryptocurrency deposits may carry a different minimum depending on network fees at the time of the transaction. There is no maximum deposit limit set at the platform level, though your individual bank or e-wallet provider may impose daily transfer limits on their end.

Withdrawal requests to Touch 'n Go eWallet on TrustDice are typically processed within 1 to 3 business hours once your account is fully KYC-verified. First-time withdrawals may take slightly longer as the system validates your payment account ownership. During weekends or Malaysian public holidays, processing may extend to the next business day. Ensure the mobile number registered on your TNG eWallet matches the one on your TrustDice account to avoid delays.

TrustDice does not charge platform-level fees on standard deposits or withdrawals made via local Malaysian payment methods — including Touch 'n Go eWallet, Boost, DuitNow FPX, and bank transfers. For cryptocurrency withdrawals, network (gas) fees may apply depending on the blockchain used. TrustDice will display the applicable fee clearly before you confirm any crypto withdrawal. We recommend checking your e-wallet or bank's own fee schedule as some providers charge their own transaction fees.

FPX and bank transfer deposits to TrustDice (via Maybank, CIMB, Public Bank, or Hong Leong) are typically credited within 5 to 15 minutes. If your deposit has not appeared after 30 minutes, first confirm the transaction was successful on your banking app and note the reference number. Then contact TrustDice live support and provide your username, the transaction amount in RM, and the bank reference number. Our team will manually verify and credit the amount within the hour in most cases.

TrustDice offers four main gaming categories: live casino (baccarat, blackjack, roulette, and Sic Bo with real dealers streamed in HD), video slots (hundreds of titles from leading software providers with varying themes and volatility levels), sports betting (covering the English Premier League, Liga Super Malaysia, UEFA Champions League, UFC, NBA, and more), and lottery and number games. All games are accessible on desktop and mobile without downloading any app.

Yes. TrustDice's sportsbook covers Liga Super Malaysia fixtures alongside the English Premier League, FA Cup, Champions League, and international competitions. You can place pre-match bets and live in-play bets on Malaysian domestic football. Markets typically include match winner, Asian handicap, over/under goals, and both teams to score. Odds are displayed in decimal format and updated in real time during live matches. Minimum bet is RM 5 on most markets.

RTP stands for Return to Player — it is the percentage of total wagers that a slot game is mathematically designed to pay back to players over a very large number of spins. For example, a slot with 96% RTP will, in theory, return RM 96 for every RM 100 wagered over millions of spins. RTP does not predict your individual session outcome. TrustDice publishes RTP figures for all certified slots in the game information panel. Higher RTP generally means lower house edge, but variance (volatility) also plays a significant role in session-to-session results.

All casino games available on TrustDice are sourced from licensed software providers whose Random Number Generators (RNGs) are independently tested and certified by recognised third-party auditing bodies. Live casino tables use real physical equipment — cards, wheels, and dice — dealt or spun by professional dealers on camera, removing any digital randomness from the equation. TrustDice does not modify game outcomes and all results are determined solely by the certified provider software.

Yes. TrustDice is fully optimised for mobile browsers on both iOS and Android devices. You can access every game — live casino, slots, and sports betting — directly through your phone or tablet browser without downloading any dedicated application. The mobile interface adjusts automatically to your screen size and the touch controls are designed for smooth one-handed play. A stable 4G or Wi-Fi connection is recommended for live casino and live sports betting.

TrustDice offers a tiered welcome package to new players, spread across your first deposits. The exact bonus amount and match percentage are displayed on the promotions page at the time of registration. Bonuses are credited in MYR and subject to wagering requirements (explained below) before they can be withdrawn. All new players registering from Malaysia are eligible provided they are aged 21 or above and have completed basic account registration.

Wagering requirements (also called rollover requirements) specify how many times you must wager your bonus amount before the resulting winnings can be withdrawn. For example, a RM 100 bonus with a 20x wagering requirement means you need to place a total of RM 2,000 in bets before withdrawing. At TrustDice, each promotion's wagering requirement is listed clearly in the bonus terms. Not all games contribute equally — slots typically count 100%, while table games and live casino may contribute at a lower rate. Check individual bonus terms for full details.

Yes. TrustDice runs free spins promotions regularly, often tied to newly launched slot titles or as part of reload bonus packages for existing players. Free spins are credited to your account automatically when the promotion is triggered. Winnings from free spins are usually subject to a standard wagering requirement before withdrawal. The specific slot title, number of spins, and applicable terms are always listed in the promotion details — check the Promotions page or your account inbox for the latest offers.

TrustDice operates a tiered loyalty programme that rewards consistent play. Every RM wagered on qualifying games earns loyalty points that accumulate over time. As your points total grows, you progress through tiers — each unlocking better benefits such as higher withdrawal limits, personalised reload bonuses, dedicated account managers, and faster KYC processing. Details of the current tier structure and point earn rates are displayed in the Loyalty Programme section under your account dashboard.

No. Bonus funds and winnings generated from bonus play cannot be withdrawn until the full wagering requirement has been met. If you attempt to withdraw before completing the rollover, TrustDice will either forfeit the remaining bonus balance or decline the withdrawal request, depending on the specific promotion terms. You may, however, choose to forfeit a bonus yourself at any time via your account settings, after which your real-money balance (excluding bonus funds) becomes withdrawable immediately.

TrustDice operates under international licensing, which governs how the platform handles player funds, game fairness, data privacy, and responsible gambling compliance. The platform uses 256-bit SSL encryption to protect all data in transit, and player funds are held separately from operational funds. All game outcomes are produced by independently certified RNG software or real physical equipment in the case of live casino. TrustDice does not manipulate game results under any circumstances.

The minimum age to register and play on TrustDice is 21 years old. This applies to all players regardless of location. Age is verified as part of the mandatory KYC process, and any account found to be registered by someone under 21 is immediately suspended. TrustDice takes its age restriction obligations seriously and will never knowingly allow underage individuals to gamble. If you are a parent or guardian concerned about a minor accessing the platform, please contact our support team immediately.

Log in to your TrustDice account and navigate to Account Settings > Responsible Gambling. From there, you can set daily, weekly, or monthly deposit limits in MYR. Once a limit is active, TrustDice will decline any deposit that would push your total over that threshold. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour waiting period to prevent impulsive decisions during active gambling sessions.

TrustDice offers two self-exclusion options. A cooling-off period (24 hours to 30 days) temporarily suspends your account. A full self-exclusion closes your account for a period you select — from 6 months up to permanently. Both options are accessible under Account Settings > Responsible Gambling, or you can contact live support for immediate activation. During any exclusion period, TrustDice will not send you marketing communications. Permanent self-exclusion cannot be reversed.

If you or someone you know is experiencing gambling-related harm, the following support services are available in Malaysia. Talian Kasih (15999) is a national welfare hotline operated by the Malaysian government, offering free and confidential counselling and referrals. Befrienders Malaysia (03-7627 2929) provides emotional support to individuals in distress. Internationally, GamCare (gamcare.org.uk) offers online self-help tools and counselling. TrustDice's own live support team can also help you immediately activate account restrictions or refer you to these resources.